Business POS guides / Phone repair service
KENYA BUSINESS GUIDEPOS for Phone repair service in Kenya
Plan for priced labour units without device custody tracking. Use this guide to decide how your counter should record products, stock and money before choosing your POS setup.
Start with the selling unit
Separate diagnostic labour, screen replacement labour and the physical part where appropriate. Make the device model visible on the relevant part.
Example catalogue for this business
These six examples illustrate the configurable preset. Prices are sample figures, not market quotations. Replace them with your actual catalogue and counted opening stock before trading.
| Starter item or service | Illustrative KES price |
|---|---|
| Diagnostic service | 500 |
| Screen fitting labour | 1,200 |
| Battery fitting labour | 800 |
| Charging port fitting labour | 1,000 |
| Speaker fitting labour | 650 |
| Phone cleaning labour | 300 |
A stock check you can rehearse
Suppose the opening count is 20 units of Diagnostic service. Receiving 10 units and selling four should leave 26, before any recorded returns or adjustments. A physical count of 25 needs an explained adjustment; changing the selling price will not resolve the missing unit.
Check the cash separately from other payments
Illustrative till check: two Diagnostic service units and one Screen fitting labour total KES 2,200 at the example prices. If the drawer opens with KES 1,000 and this is its only cash sale, expected closing cash is KES 3,200. An M-Pesa sale of the same amount does not increase physical drawer cash.
Barcode and receipt checks
Print distinct labels for Diagnostic service and Screen fitting labour. Scan each into an empty basket and check the displayed product, unit and price. Scanning the first label twice should add two units of the first item, not one unit of each. A barcode identifies an item; it does not usually supply its batch expiry date.
A test receipt for two Diagnostic service units and one Screen fitting labour should total KES 2,200 at the illustrative prices, before discounts. Check the unit labels, quantities and payment method against the basket. The cashier's display name belongs at the receipt footer; an unconnected sales receipt is not an eTIMS fiscal invoice.
What needs special attention
The POS does not track an individual phone through repair stages or store its IMEI, unlock details or collection authorisation.
Defined service units can be sold. Booking calendars, job cards, commissions and custody tracking are not included.
Customers, branches and offline work
A customer taking two Diagnostic service units at the example price owes KES 1,000 if the whole sale is on credit. A later KES 500 collection leaves KES 500 outstanding. It is a repayment against the existing balance, not another product sale. The blocked partial-credit return workflow must not be bypassed.
If the main shop has 12 units of Diagnostic service and a second branch has five, a sale of two at the second branch should leave three there and 12 at the main shop. Check the branch and selling counter before checkout. This example does not imply an inter-branch transfer or dispatch system.
Offline access requires an initial connected load and device preparation. Shared workspace offline changes are owner-only; staff access and synchronisation need connectivity. Back up and rehearse recovery on sample records. A separate independent business needs its own installation and database.
Licence price and installation
US.99 one-off launch software licence for one business installation, including its branches and tills. Hardware, installation, hosting and support are charged separately. Future upgrades are subject to separately stated terms. Ask for a written quote stating the total and any applicable taxes before purchase.
Cash checkout and manually entered payment references are available. Automatic M-Pesa prompts, card processing and eTIMS submission are not connected in this release. These require their own provider setup and integration; a manually recorded reference is not payment verification.
Before you choose this preset
Ask for a demonstration using Diagnostic service, Screen fitting labour and Battery fitting labour, rather than an unrelated generic product. Test one ordinary sale, an unknown barcode, a return and a closing count. Compare the demonstrated workflow with this business's specialist requirements before treating a preset as a complete industry system.
Read the installation guide or ask about phone repair service installation on WhatsApp.